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Hi TF just a quick note to say thank you I am really happy with my PUSHed Septune. It performs better than i could have imagined. Thanks.
Hugh Ashworth - October 2009
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I wanted to drop you a line to say how grateful I am that Tim and the team managed to turn around my forks so quickly. Tim was able to take the time to call me to explain the problem that he had found and had even put together a report detailing the work that he had done and the settings that he would recommend for my portly figure. Am seriously impressed!
James Teagle - October 2009
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Hi Martin I got my forks out and went out on them as soon as I had refitted them. The forks feel so alive it's like you have woken them up???? WOW???
Thanks very much to all the people involved as everyone I spoke to was very professional and customer centric. Keep up the good work guys as you don't get many places with service like this any more. Wells done and thanks.
PS Please share this with your team and maybe get Mr Flooks to buy you some cakes??? You deserve them.
Andy Sterling - October 2009
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Hi Dave, just a quick note to say thanks for the work (service and PUSH) on my fork and shock. After a couple of rides using your settings as a guide it seemed I'd dialed in both ends pretty well, front and back a bit sorter than I normally run and a light platform on seemed to work best. I needed to give the set up a proper test and first race out was a six hour job that I wanted to use to really dial in the settings but it felt so comfortable as it was that i pressed on a bit and ended up getting lucky and winning the event by a couple of seconds in the a sprint. Then off to Portugal to race a 1000km stage race. I rode pretty badly in the heat out there but total reliability from the fork and shock so thumbs up again. Another win here and the series title at Thetford seems to mean that the Rocky's suspension is now officially sorted. The bike has never felt so nice to ride or so fast. So thanks again.
Paul West - September 2009
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I just wanted to tell you how impressed i am with the service you have provided me.
I sent the RockShox lock out unit to you on Monday of this week, i had a call from your technician Mike on Tuesday telling me it was fixed and received it back on Wednesday morning!!
Absolutely amazing, I will be passing your details on to all of my cycling buddies!! Many thanks to Mike and the rest of the team.
PS Mike deserves a bonus! (Ed Note - we didn't give him one because he is about to go on 3 weeks hols and we are all jealous)
Steve Layton - September 2009
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I just wanted to pass on a big "Thanks for the Service" to you and your team.
Communication with your guys was excellent. Booking from Germany turned out to be easy. timing and service was excellent as well. It took just 7 days to ship abd service the Fox F100X.
The performance of the 'new' fork is outstanding!!!
In the meantime I have told many friends about the story and hope to deal with you in future again.
Axel Pape - September 2009
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I had my Reba 29ers services a couple of months ago prior to racing the Tour Divide 2009. Despite zero attention they performed well throughout the 2750 mile course, covered in 21 days, 10 hours, 34 minutes for 7th place. The route starts in Banff, Canada, and travels down the spine of the Rocky Mountains ending on the US/Mexican border, demanding over 65,000 metres of climbing and descending over every kind of terrain you can imaging. For these forks it was their second Divide Race.
For such a race that takes many many months of training, preparation and investment it is always a daunting prospect that you are putting so much faith in the guy that services your fork - a fork failure can cost you the race, and this is the only part of the bike that I do not build, service and maintain myself.
Steve Wilkinson - July 2009
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Thanks you for the update yesterday. My fork arrived an hour before I finished work and I was able to get some runs in last night.
Firstly I would like to say how impressed I am with the efficiency of the service - Even my work colleagues commented on how they only saw them get posted off on Monday! Regarding the quality of the service, the fork feels worlds better than before and I'll definitely be recommending the service to my friends.
Ben Ng - July 2009
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Another pair of my SID forks serviced and another well deserved thank you to everyone at TFT. This time a pair of '04 World Cup Black Box which I bought second hand and are now performing as if they were new. Please pass on my thanks to Tim for the work done and for the informative Service Record provided.
Pip Mock - July 2009
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Just a quick note to say thank you for servicing my SID Race forks so quickly today. Great customer service, help and advice. I've passed on your details to the other riders in the village so you may get some forks in next time there is a spell of bad weather...that will be July then!!
Vernon Thorpe - July 2009
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Just a quick note to say how pleased we are with the service provided, the comprehensive work carried out and the detailed report provided - others in the industry should take note.
Hamish Scott - Bikes of Inverness July 2009 |
Thanks for the work on the Pikes you PUSHed - they are outstanding and have completely transformed the bike. As promised, I plugged you in my 'Your Neck of the Woods' column (South East) and here's what I wrote (it forms the intro' to this month's piece). The cool thing is that it none of it's lies...the forks are incredible!
Our government teeters nervously on the brink of collapse because voters perceive they’ve failed to deliver during these uncertain times. There might be a lesson for the bike industry in this, especially when it comes to delivering on overly bold marketing claims. Paul from suspension wizards TF Tuned (tftunedshox.com) can rest easy though: he took the lid off my Pikes, poured in loads of PUSH parts and then stirred them up properly. The result was a new found ability to push the little Curtis with more confidence than Rossi on that last lap at Cataluña but whereas Rossi stayed on, I didn’t. Initially they made me into berm railing hooligan but ultimately patient number 2241605M at St Thomas’ hand trauma clinic after a drift too fast and too far into a tree. It’s my fault, not Paul’s, that my left hand now looks like the back of a telly; all wires and pins. Here’s what I’ll be missing in the S.E. during re-hab’.
Once again, thanks for doing such a great job.
Rod Fountain - June 2009
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Dear TF Tuned. Just writing to say thanks for the work that you did on the suspension set up for my Morewood Shova LT 2006. The job involved putting in some softer steel springs in my 2007 Marzocchi 888 WCs and a shim stack in my 2002 5th element coil shock. The bike felt absolutely amazing on a decent of Mount Cader Idris in Wales and was a total beast at the Moelfre and Cwmcarn uplift days and also at Foel last week. Thanks guys - loving your work!
John Wardle June 2009
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"Shock arrived and on the bike in minutes.
My son took three turns of the pedals, dismounted, phoned his girlfriend, told her he now loved another call Neil, waved goodbye to his mother and has now disappeared into the sunset.
You guys may be good, but you have no idea just how many lives and families you destroy, with your buttery smooth suspension, your outrageously efficient service and oh so much niceness.
God how I hate TF Tuned, my son and I are now slaves to your overwhelming powers!!
Top job guys.
XX for Neil as promised."
Kevin Mallin May 2009
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"Just a quick note to say thank you for the receipt of my new Pike forks and Van rear shock, delivered exactly when you said it would be. I would like to say what a pleasure it has been dealing with you guys. I visited last week to discuss my needs and it quickly became clear what a well organised and professional organisation you are. I will not hesitate to use you again and will be recommending you to my friends."
Chris Day May 2009
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"Had my RockShox serviced and reduced travel down to 160. Just want to say that the service and turn around was excellent. Rode them this weekend at Blandford bike park, bike has come alive - well happy."
Adrian Broome May 2009
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"It's a brilliant job the guys do and the time they do it in is amazing. I will be recommending all my mates to send their forks and shocks to you"
Mick Boyle, April 2009
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"Can you pass on my regards to Neil whyo Push'd my DHX earlier this week - what a difference it made! Your whole service as a company is spot on."
Dave Lockwood, April 2009
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"Wow, thanks very much for the service to my forks. They arrived just after 10.30 this morning and they feel real nice. Also thank you very much for sorting out my valve adaptor as well as free stickers too. A good quality service and I shall recommend you to my friends. Thanks again."
Guy Hawes, April 2009
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"From the first time my phone call was answered to the last, the level of customer service and care and attention I had received from everyone at TFT was OUTSTANDING!!. And when I received my Fox Forks and rear shock they had preformed much better, than they had been serviced buy another service centre. So a BIG thank you to you all at TFT for the care you have given. I WILL BE BACK."
Alan Pope, March 2009 |
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"My shock arrived safely and is magic! I wish to express my thanks for the quality of service you provide, it is excellent. Please pass on my thanks to Dave who carried out my service and PUSH upgrade - I knew my shock was in safe hands. The whole process has been a really great experience for me and I will certainly be recommending you to my fellow MTB'ers."
Rob Copeland, March 2009 |
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"Just wanted to let you know my new forks arrived on time, only about 18 hours after I ordered them, set up, with steerer cut and star nut installed. Fantastic service and a pleasure dealing with everyone I spoke to at TF Tuned. And of course the forks are great. Will be recommending you to my friends. Thanks."
Rob Harrold, February 2009 |
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"Just want to say - well done TF Tuned! Your service was top notch, the fork was serviced a day early, pick-up and despatch were first class and the fork is working well. You've exceeded my expectations all round. I will definitely be using you again for future work and will recommend you to all! Happy customer!!!!!!"
Barry Stevenson, February 2009 |
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"Just a quick note to say thank you very much for a great service. I have just received my forks back and am so pleased with the friendly advice and quick turn around. My girl friend is a pro baker so I will be sending down a tray of something nice to say thank you."
Ben Hill, February 2009 |
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"I would just like to say thank you again for the excellent service provided by TF Tuned, I will never use another suspension service centre! You guys are amazing. I have no qualms recommending you to anybody. Keep up the good work."
Rayhaan Farrelly, January 2009 |
| "I just wanted to say that after having now ridden this DHX for a couple of months, I am really amazed at the set-up job you guys did. I described what I wanted from the tuning job to Neil (who spent a lot of time with me on the phone), and since fitting the shock on the bike I have not even had to touch any of the settings - it really is spot on! What's better, my order was turned around in a day (all the parts were in stock)! It's nice to deal with people like you guys every now and then...believe me, you don't get service like that from many places these days."
Johan Hjord, January 2009 |
| "The forks arrived back today ... they feel smooooth! Thanks for the wonderful service, you can be certain that we'll advise all our customers with suss forks to send them to you for service!"
Andy B, Thorn Cycles Ltd, December 2008 |
| "I received my new shock this morning, thanks. A quick note of feedback for you guys - I'd heard lots of good things about TF Tuned for a while but not had the need to buy from you, and now I have, I was really impressed with your service yesterday in preparing the shock for me. Thanks very much!"
Andy Penn, November 2008 |
| "Many thanks, the shock's back on the bike and is performing nicely. Really impressed with the clarity and efficiency of your service! Happy to recommend you to our clients."
Patrick Cornwell, Bikeright, October 2008 |
| "Thank you for your email, parcel received this morning. I would like to say what an extremely professional manner in which your company conducts its business. I'll definitely use your services again and recommend you to friends and family."
Neil Hughes, September 2008 |
| "Thank you very much, another great job - you guys always deliver and are even better than the manufacturer."
John Gladstone, September 2008 |
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| "Just a quick email to thank you and the TF Tuned team for the excellent service. I'm very happy with the way the RP3 works now. The communication was outstanding and I really appreciated the way you guys helped me out with the logistics! I was about to buy a new shock, but decided to give it another chance with a repair and Push. I'm convinced the tuned shock performs better than a new, untuned one. Again, great job and I really enjoyed dealing with your team."
Christian L, September 2008 |
| "Just received my new Boxxer Race with Team internals fitted and my PUSH-ed Roco rear shock. The way my bike handles overall now to before is like night and day. My friend who recommended me to TF Tuned told me that it makes a big difference to get your suspension tuned by you guys but I didn't think this much!!! It's NOT only the product that TF Tuned supply, but the customer service is second to none. The team is by far the most straightforward, non-bullshitting company that I've dealt with. They will not sell you something that you don't need!! Cheers to Neil and all the crew."
Brett Mallett, August 2008 |
| "I just wanted to write to thank you and commend your company for its exemplary service. I'm a bit shocked at how amazingly efficient you have been, and the sense that you valued my custom. If this country was run by TF Tuned I would be proud to live here. Well done and once again many thanks for excellent service."
Stefan Batorijs, August 2008 |
| "Shock received, thanks for the rapid turnaround. Can you please pass on my thanks to the guys, it's changed the way the bike rides for the better by ten times! My 5th Element feels like it is working now for the first time ever. Superb all round!"
Neil, Cannock, August 2008 |
| "A big thanks to all at TF Tuned for such a speedy turnaround on servicing my fork before I moved abroad. The communication and correspondence have been excellent and the information I have received from the service technician is very professional and helpful. Once again a big thanks to TF Tuned staff for the excellent service and good luck in the future. One happy customer!"
John Reith, July 2008 |
| "I just wanted to say how amazed I have been at a) the service from you guys and b) the MASSIVE difference in my Pikes following the PUSH upgrade done a few weeks back. I can honestly say they have transformed by riding and I now actively look for launch pads or roots that I previously avoided. I wasn't convinced I would notice a difference but the first series of big roots I hit told me otherwise. They were collected and delivered on time meaning I didn't miss a ride whilst they were done. What I also appreciated was the honesty - only being 6 months old, the forks didn't need new seals so I wasn't charged for them. Its not often that kind of thing happens these days. Well done to you all and rest assured, I am recommending you to anyone who'll listen."
Colin Bean, June 2008 |
| "Just a note to say how please I am with the fantastic service you guys offer. My fork was collected on Wednesday and was back on my bike on the local trails by Friday pm!!! I am loving the PUSH upgrade to my Pike and can't wait to get it into some real rough stuff in the Alps. Will recommend you to all my mates without hesitation."
Chris Oakley, June 2008 |
| "I just wanted to express my thanks for such a prompt and excellent service. The service report explaining the works performed is a great idea and it's so refreshing to have such a personalised and reliable service. I will be recommending TF Tuned to everyone I know as the service is much better than that of your competitors."
Dan Ladbury, May 2008 |
| "I would like to add that I have been impressed by the efficiency of your service and by the technician who carried out the work as he phoned to discuss the spring rate which he thought was too high for my weight. I will try the lighter weight spring he recommended. It's a pleasure to deal with a company that provides a service as good as yours has been."
Graham Watson, May 2008 |
| "I just wanted to say thanks for the fantastic service you have provided. You Push-ed a pair of Float RLC 140's and I bought a Pushed RP23 to go with it as well as having another pair of forks serviced. The turnaround and courier service is great. The forks you serviced are better than they've ever been, but the Push-ed forks and shock are amazing! Even after a few rides the whole bike feels more planted. My Ellsworth Moment now rides like the bike I had always wished it to be. I can't recommend your services strongly enough!"
Nathan Wake, May 2008 |
| "Just a quick thank you. You recently Push-ed my Pikes and I bought a Push-ed DHX 5.0 from you. I fitted them to my '07 Heckler and the difference was noticeable straightaway They are awesome .. places on the trail that I normally have to back off the bike just rolled on through, tracking like the bike was on rails The Heckler is a pretty good bike to begin with but now with your tuning, it's at another level again. I just need to catch up now! Thanks again, great job."
Jeff Marsh, April 2008 |
| "Thanks for the work on the shock. I would like to say that in twenty odd years of riding, your company is completely outstanding. Thanks again."
Dacre Selby, April 2008 |
| "I would just like to say a big thank you. I am gob-smacked about the service TF Tuned have provided. The friendliness, helpfulness, quality of work and speed have all been outstanding. I wish other companies that I deal with, both business and pleasure, were as good as you guys. The forks and shock (Totem/DHX4 PUSH) have come back completely transformed. I was amazed at the difference. I will have no hesitation in the future as to where to send my forks and shocks for servicing. Awesome job, keep up the good work."
Chris Allan, April 2008 |
| "I'd just like to say how very happy I am with the service you have given me. I'm hugely impressed with the speed at which my shock was turned around. Well under 48 hours from sending it to getting it back is just fantastic. I'd also like to thank you for all the advice and help that I have received in helping me sort myself out. As I say, I am very impressed and will, of course, recommend you to anyone needing any suspension advice or help."
Matthew Hunt, April 2008 |
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| "I've gotta say that I'm really impressed with how your company's run - you deserve all the success you are receiving and are set to receive in the future. If only more businesses in the UK were run like yours! Congratulations."
Alex Rollings, March 2008 |
| "I managed to ride this weekend and try the shock. WOOOOOOOW! Used open you can't even tell the shock is working. No wallowing. No rebound issues of kickback. I can't feel the suspension working. In fact it’s working so well, you can't feel the trails. Stutter bumps, washboarding, biggish drops...it seems to take it in its stride. I thought I needed a new bike, but only needed to PUSH my shock."
Andy Green, March 2008 |
| "Just a quick email to say thanks for the fantastic service with PUSHing my Roco. It's odd - the shock doesn't have any platform, but I swear that the bike bobs less now than it did with the DHX 5.0. And it's so plush. 8.5" of travel is the new way with XC, I'm convinced. It's worth the pain of dragging a 42-pound bike around just to see the look on people’s faces as you pass them going up a hill. Thanks again."
Jono Baddiley, February 2008 |
| "Just a quick email to say thanks for the fantastic service with PUSHing my Roco. It's odd - the shock doesn't have any platform, but I swear that the bike bobs less now than it did with the DHX 5.0. And it's so plush. 8.5" of travel is the new way with XC, I'm convinced. It's worth the pain of dragging a 42-pound bike around just to see the look on people’s faces as you pass them going up a hill. Thanks again."
Jono Baddiley, February 2008 |
| "Just a quick note to say thanks for the work done to my shock last week. I really mixed it up on some pretty sketchy trails at Kielder Forest and I was entirely pleased with the performance of my PUSH-ed DHX. I even felt more like taking climbs, such was the improvement under pedalling. I know the shock was well overdue a service, but the difference from taking the same course the week before was massive. I feel as though the set-up of the shock allows me to ride to, and develop, my own style, rather than ride to the limitations of the shock and its previous set up. Please could you pass specific regards and thanks to Neil for his work, hats off to him for knowing his stuff. I'll have no hesitation in recommending TF Tuned in the future."
Steve Sharkey, February 2008 |
| "Thanks for the top work on the shock - it works like a dream and I've recommended you to all me mates!"
John Caisley, January 2008 |
| "I'm impressed with the speed of your service, thank you. A lot of the guys over here (Irish racers) have sent forks and shocks to TF Tuned in the past and they will continue to do so, as TF has a good reputation for a better, more reliable service than the other shock dealers. And it’s nice to get a written response rather than an automated soulless acknowledgement. Keep up the good work and thank the team again for their expertise."
Mark Tiernan, http://www.epicmtb.com/, December 2007 |
| "Thank you so much for the speedy fast service!! Your organization is awesome and I appreciate your commitment to excellent customer service. It really is refreshing to deal with a business that understands the importance of customer service. Neil really took care of business with my request and accommodating my unusual order process. Thank you."
Robert Welch, December 2007 |
| "Just a quick note to say a huge thanks for the quick turnaround on my rear shock. I fitted it yesterday and had a test ride around Llandegla Black Run and wow, what a difference! Less pedal feedback, much more plush, the bike feels better than brand new. Your service is second to none and my shock is unbelievable. I have recommended you to many people. Cheers once again."
Richard Wright,August 2007 |
| "Fork arrived a few hours ago and is back on the bike ready for the weekend. Many thanks for the first class service as usual - if only other companies offered the same level of customer service. Thanks again."
Iain Clow, July 2007 |
| "I’ve received the forks and just wanted to say great service. I'm really impressed with the level of service and quality of workmanship you offer, as well as the turnaround time. Say thanks to the team."
Adam Grinshpan, June 2007 |
"I just wanted to say a big thanks to TF Tuned. I'm really pleased with my forks since they came back. They are so plush and set up just right for my riding. The notes you provide on the returned Service Record are really useful too."
"The support and service you all provide is nothing less than excellent. My forks won’t be going anywhere else but you for a service, that's for sure."
Paul Clark, June 2007 |
"The forks arrived safe and sound this morning and I've just fitted them back on the bike. The service that you've provided is absolutely first rate ... ultra convenient, super fast, well organised, refreshingly reliable, and with brilliant communication."
"The work done is tip-top ... the forks feel fantastic, beautifully plush and sweeter than a really sweet thing. It’s nice to have the lock-out back. Your personalised Service Record is a nice touch ... really good to know what was done and definitely adds value to your service."
"I've stuck your stickers on both our bikes and won't hesitate to recommend you to anyone I can. Please pass this on to the team and I look forward to dealing with you again."
Andrew Thoupos, June 2007 |
| "Just a quick note to say many, many thanks for the service of my DHX. I have yet to ride with it but I just wanted to say that your customer service and turnaround are truly awesome. It’s really nice to see that there are still companies out there who take pride in what they do and look after their customers! Many thanks once again."
Chris Matthews, May 2007 |
| "Just to say thank you very much for the excellent service and PUSH Race system you guys did on my customer's Vanilla RC . It has transformed the cycle. It now tracks the ground perfectly and is plush and active. Something it definitely was not before. Many thanks to the team."
Brendan Berry, May 2007 |
| "A big 'thank you' for your excellent service. What a transformation having my forks PUSHED has made. Had them back on my bike yesterday for a couple of hours round my local trails. They’re miles better than the standard configuration."
Kevin Tims, May 2007 |
| "Thank you for your excellent service. After poor service by all of my local bike shops you are a refreshing change. I will highly recommend the service you offer to all of my friends. Thanks again."
Rob Fairbrother, April 2007 |
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