What warranty do 5th Element shocks have & what exclusions are there
Your 5th Element shock carries a one-year warranty from the date of purchase. Where required by law, a two-year limited warranty applies from the date of purchase. Proof of performing scheduled maintenance is required to maintain this warranty. Failure to do so may void this warranty coverage. A copy of the original receipt and proof of all performed scheduled maintenance must be sent with any warranty service.
Warranty will cover only defective materials or workmanship. It does NOT cover damage to the shock which has occurred from abuse, unauthorised disassembly, improper installation, improper or lack of service, modifications, improper cable routing, low seat post damage, unauthorised oil changes or shipping damage or loss.
I have a warranty issue, how can I get my shock fixed?
In an effort to better maintain their product performance data base from a warranty perspective, all warranty requirement needs are directed to Progressive Suspension Head Quarters in Hesperia, CA.
Therefore, please direct all warranty inquires to:
Progressive Suspension, Inc.
11129 G Ave
Hesperia, CA 92345
USA
Toll-free phone number: 877.690.7411
Email address:
warranty@progressivesuspension.com
When returning your shock for any warranty or service work, include a note with your, name, address and phone number where we can reach you during the day along with a description of the problem with the shock - Enclose a copy of the original receipt and proof of all performed scheduled maintenance must be sent with any warranty service. **If you are returning a 5th coil shock remove the spring to save on shipping costs.
Note: Your warranty is void if you have service performed by anyone other than an authorised Progressive Suspension Service Centre.